Survey Results


Your City. Your Airport. Your Vote.

Over a one-week period in January 2019, more than 41,000 Chicago residents, travelers, and architecture buffs provided feedback on the new O’Hare Global Terminal and the amenities they most wanted to see improved at O’Hare. The results of this unique feedback opportunity are outlined below:

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OVER
10,000
RESPONSES FROM CHICAGO
OVER
41,200
SURVEY RESPONSES

Which one of the following features would you like to see improved at O’Hare the MOST?

CHICAGO RESPONDENTS ALL RESPONDENTS
Expanded or Improved Waiting Areas 42% 41%
Better Dining and Shopping Options 18% 16%
Expanded or Improved Connectivity (Wifi/Access to Electrical Outlets) 15% 15%
Experience with Ground Transportation 12% 11%
Wayfinding/Signage 4% 5%
Accessibility 3% 5%
Family-oriented activities 3% 5%
Other 2% 2%

Which design provides the best passenger experience at O’Hare, including amenities, accessibility, and aesthetics?

CHICAGO RESPONDENTS ALL RESPONDENTS
Team 1: Fentress-EXP-Brook-Garza 8% 11%
Team 2: Foster Epstein Moreno JV 27% 27%
Team 3: Studio ORD 24% 21%
Team 4: Skidmore, Owings & Merrill LLP 13% 11%
Team 5: Santiago Calatrava, LLC 28% 30%

Which design best fits with the existing O’Hare design and architecture?

CHICAGO RESPONDENTS ALL RESPONDENTS
Team 1: Fentress-EXP-Brook-Garza 10% 12%
Team 2: Foster Epstein Moreno JV 25% 25%
Team 3: Studio ORD 22% 19%
Team 4: Skidmore, Owings & Merrill LLP 18% 16%
Team 5: Santiago Calatrava, LLC 25% 28%

These results were considered by an evaluation committee, charged with reviewing the detailed plans of five teams in accordance with the criteria set forth in the RFP. The public survey has sparked a deeper dive into which amenities matter most to passengers and will be included in the next phase of the O’Hare terminal expansion.